Essential Duties and Responsibilities of a Community Health Worker:
- Identifies pregnant women and families through outreach in the community (placement of brochures, health fairs, conducting presentations and referrals from agencies) for the purpose of increasing program enrollment and providing effective parenting strategies to parents.
- Facilitates home visits to parents of prenatal to age two children to provide emotional support, health information and referrals to health care and social services, including assisting parents in understanding child academic needs.
- Provides support to parents for the purpose of evaluating situations, solving problems, resolving conflicts, and enhancing probability of children’s success in school.
- Models positive parenting strategies for the purpose of assisting parents in more effectively raising their children and providing a safe and effective learning environment.
- Facilitates parent workshops and meetings for the purpose of decreasing parental isolation and developing parent involvement with their child’s academic activities and needs.
- Encourages women to attend pre-natal and parenting classes, support groups, and other educational events.
- Provides support to women and children experiencing challenges such as depression and domestic violence.
- Assists families in applying for and maintaining health insurance coverage.
- Prepares a variety of documents, reports and written materials (screenings, prenatal assessment, child progress, contacts with parents, outside professionals) for the purpose of identifying client’s needs, refers them to outside agencies and communicating information to parents, providing written support, and developing recommendations.
- Implements an outreach plan to raise community awareness about Medicaid, CHIP and SNAP.
- Provides enrollment and re-certification assistance at out-stationed sites throughout MCHC’s direct service area according to weekly schedule.
- Serves as a liaison between the client and the County Assistance Office and provides follow up assistance, as needed, to ensure that the application includes all required supporting documents and is processed in a timely manner.
- Works with the Data Coordinator to maintain a file of all completed health insurance and SNAP applications, re-certifications, and supporting documents and a log with ID numbers of all applications and re-certifications submitted electronically via COMPASS.
- Tracks outcomes of all applications submitted and notifies the data support team so that outcomes can be entered into the program database.
- Reviews all completed applications and supporting documents for quality assurance and informs supervisor(s) of any recurring problems or concerns.
- Educates families about SNAP and health insurance benefits.
- Maintains updated information on health insurance, COMPASS, SNAP enrollment policies and procedures.
- Maintains current information on other social services to makes referrals, as needed.
- Assists the Program Manager in training new staff, as needed.
Additional Duties and Responsibilities:
- Prepares weekly and monthly reports on program goals, services, activities, and outcomes as directed.
- Maintains complete and accurate records related to the delivery of program services, using a variety of manual and electronic data gathering tools.
- Protects the confidentiality of all information regarding lists and records (computerized and manual) of current and past program clients, assessments, appointment schedules, and community resources.
- Completes other special projects and additional duties as assigned for the purpose of ensuring the efficient and effective functioning of the program.
- Provides additional staff support to other services, as needed.
- Attends and participates in team events and organizational-wide staff meetings & training.
- Other duties may be assigned
Qualification Requirements for Community Health Workers:
- Proven ability to build, and/or history of, strong involvement in local community organizations.
- Flexibility is required to independently work with others in a wide variety of circumstances.
- Satisfactorily perform the functions of the job including: pregnancy and infant development stages; parenting methods; community resources; age appropriate activities.
- Must be detail oriented and possess strong organizational skills; communicating with persons with varied cultural and educational backgrounds; establishing and maintaining constructive relationships; maintaining confidentiality; adapting to changing work priorities; working as part of a team; and setting priorities.
- Exceptional attention to detail with strong organizational, analytical, critical thinking and problem-solving skills.
- Must be able to effectively coordinate multiple activities simultaneously and maintain and track a vast amount of information and paperwork while meeting tight deadlines.
- Demonstrated capability to successfully interact and work collaboratively with individuals from a wide variety of backgrounds and organizations, and feel comfortable working in non-MCHC settings.
- Track record of working as a productive and cooperative member of a team.
Standard Qualification Requirements:
- Capacity to work independently as well as collaboratively in a fast paced, high-performing team environment.
- Ability to and/or history of effectively tracking progress toward meeting client needs and taking additional action as needed to ensure that services are received.
- Must be comfortable working in a flexible, evolving environment where daily priorities are based on the needs of program participants.
- Able to work flexible hours including evenings and weekends (minimum of one weekend day per month) and travel overnight (for training scheduled with advance notice).
· Independent problem solving is required to analyze issues and create action plans.
- Able to evaluate progress toward program objectives and compliance with agency policies and program protocols.
- Intermediate computer skills (e.g. Keyboarding, Windows, Internet Explorer) and proficiency in Microsoft Office.
- Work with a variety of data using standardized methods and job-related equipment including ability to enter and track client’s data.
- Ability to utilize pertinent software applications; applying assessment instruments; operating standard office equipment; and preparing and maintaining accurate records.
- Perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions.
- Excellent written and verbal communication and interpersonal skills.
- Willingness to accept supervision and make personal performance improvements as appropriate.
· No criminal or child abuse history as determined by a criminal background check and child abuse screening.
· No data identity theft or financial fraud as determined by a criminal background check.
Education and/or Experience:
· Preferred: Associates’ degree in relevant field and two years of relevant work experience; or a total of four years relevant work experience may be substituted.
· Minimum: High school degree / GED and two years of relevant work experience; or a total of four years relevant work experience may be substituted.
Certificates, Licenses, Registrations, and Related Requirements:
- Successfully completes the Parents as Teachers Prenatal to 3 Years training when assigned. Maintains current certification as a curriculum user by completing the required professional development hours for years of service.
· Must have and maintain: a valid driver’s license; automobile insurance with liability coverage of $100,000-$300,000; and daily access to an automobile and a cell phone.
Physical Demands/Work Conditions:
· This position requires visual and auditory acuity and the physical ability to climb stairs, stand for long periods of time, walk distances, and lift or carry up to 10 pounds. The individual who holds this position will regularly work in a home environment that is noisy and active. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions such as heat, cold, dust, fumes, noise, and wetness on a daily basis.