Bilingual Program Coordinator, Family Benefits Program

Summary:  Program Coordinator supports MCHC’s Family Benefits Program, a county-wide effort to enroll uninsured pregnant women, parents and their children in Medicaid, CHIP, and SNAP (Food Stamps) and other public benefits, as needed. The Family Benefits Program is a major strategy of MCHC’s federally funded CHIPRA project.

Essential Duties and Responsibilities:

  • Implements an annual outreach plan to raise community awareness about Medicaid, CHIP and SNAP.
  • Provides enrollment and recertification assistance at out-stationed sites throughout Chester County according to weekly schedule.
  • Serves as liaison between the client and the County Assistance Office and provides follow up assistance, as needed, to ensure that the application includes all required supporting documents and is processed in a timely manner.
  • Works with the Data Coordinator to maintain a file of all completed health insurance and SNAP applications, re-certifications, and supporting documents and a log with ID numbers of all applications and re-certifications submitted electronically via COMPASS.
  • Tracks outcomes of all applications submitted and notifies the Data Coordinator so that outcomes can be entered into the Family Benefits Program database
  • Reviews all completed applications and supporting documents for quality assurance and informs Family Benefits Program Coordinator of any recurring problems concerning applications completed by other MCHC program staff.
  • Educates families about SNAP and health insurance benefits and assists them in selecting a managed care company and primary care provider.
  • Maintains updated information on COMPASS procedures.
  • Maintains updated information on health insurance and SNAP enrollment policies and procedures.
  • Maintains current information on health care services and food programs in the county and makes referrals, as needed.
  • Assists Family Benefits Program Manager in training new staff on health insurance and SNAP eligibility criteria and enrollment procedures.
  • Protects the confidentiality of all information regarding current and past program participants as well as organizational operations.

Additional Duties and Responsibilities:

  • Attends team events and organizational-wide staff meetings.
  • Participates in organizational-wide training programs.
  • Other duties may be assigned.

Supervisory Responsibilities:

  • None

Qualification Requirements:

  • Must be fully bilingual in verbal and written Spanish and English.
  • Excellent oral and written communication and interpersonal skills.  
  • Exceptional attention to detail with strong organizational, analytical, critical thinking and problem-solving skills.
  • Capacity to work independently as well as collaboratively in a fast paced, high-performing team environment.
  • Must be able to effectively coordinate multiple activities simultaneously and maintain and track a vast amount of information and paperwork while meeting tight deadlines.
  • Ability to and/or history of effectively tracking progress toward meeting client needs and taking additional action as needed to ensure that services are received.
  • Demonstrated capability to successfully interact and work collaboratively with individuals from a wide variety of backgrounds and organizations, and feel comfortable working in non-MCHC settings.
  • Able to evaluate progress toward program objectives and compliance with agency policies and program protocols.
  • Must be comfortable working in flexible, evolving environment where daily priorities are based on the needs of program participants.
  • Track record of working as a productive and cooperative member of a team.
  • Willingness to accept supervision and make performance improvements as appropriate.
  • Able to work flexible hours (evenings and weekends) and travel overnight.
  • Intermediate computer skills (e.g. Keyboarding, Windows, Internet Explorer) and proficiency in Microsoft Office.
  • No criminal or child abuse history as determined by a criminal background check and child abuse screening.

Clearances:

  • No criminal or child abuse history as determined by a criminal background check and child abuse screening.
  • No data identify theft or financial fraud as determined by a criminal background check.

Education and/or Experience:

  • Bachelor’s Degree in social work or other relevant field; Associates’ degree in relevant field and two years of relevant work experience; or a total of four years relevant work experience may be substituted.    

Certificates, Licenses, Registrations, and Related Requirements:

  • Must have and maintain: a valid driver’s license; automobile insurance with liability coverage of $100,000-$300,000; and daily access to an automobile and a cell phone.

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GivingTuesdayNow is on May 5th

MCHC continues providing services during this difficult time. We are grateful for your support. Our program participants are receiving services remotely during this public health crisis either through (IVC) interactive video conferencing using WhatsApp application to have two way, real-time, audiovisual communication between MCHC staff members and Family (parent and target child and others) or through telecommunication (audio phone calls) and following the guidelines from "Parents and Teachers curriculum" during this difficult time; ensuring staff is able to share important COVID-19 information as the situation evolves. Our staff is able to support the majority of parents who are at home with their children and provide them with interactive activities that are conducive to their children’s learning and development. In addition, the staff is directing and providing different resources including healthcare access to families in different communities. Your generosity is making a huge difference in the life of many children. We are providing support to families around the County with basic items including diapers, formula, personal care items, and food box donations. Just in the past month, MCHC staff have delivered over 85 food boxes from Chester County Food Bank, diapers, formula, and other baby items and we estimate an increasing need in the coming weeks. Family Benefit Specialists continue doing Health Insurance and SNAP benefits enrollments on a daily basis. While many other local human service organizations are closed as a result of the COVID-19 outbreak, our capacity to support families virtually allowed us to adjust our program structure within a week. Support from donors like you will enable us to sustain our program infrastructure and support our staff as we continue serving vulnerable families in our community.